Terms of service.

Agreement to Terms

You agree to these Terms when you visit or use the Services, submit a demonstration request, contact us through the website, or otherwise interact with the Services.

If you use the Services on behalf of a business or other organization, you represent that you have authority to bind that organization, and references to “you” include that organization.

What the Services Provide

East River Automation provides information about commercial robotics, autonomous floor-cleaning equipment, facility evaluation, deployment planning, maintenance, service, and related offerings. The website also lets prospective customers contact us and request a demonstration.

We may update, suspend, or discontinue any part of the Services at any time. Website availability and response times are not guaranteed.

Commercial Engagements

Website content and preliminary conversations are informational and do not create a purchase, rental, maintenance, warranty, deployment, partnership, agency, or other commercial agreement.

Any equipment sale, rental, demonstration, site assessment, installation, deployment, training, maintenance, repair, warranty, financing, or continuing support arrangement will be governed by a separate written agreement, quote, order, or applicable manufacturer terms.

Submitting a demonstration request does not obligate you to buy equipment and does not obligate us to provide equipment or services.

Equipment and Site Information

Robot specifications, images, capabilities, availability, compatibility, and use cases may be based on manufacturer materials and may change. A robot’s suitability depends on the facility, floor conditions, traffic, route, utilities, staffing, operating schedule, maintenance, and other site-specific factors.

Website information is not a guarantee of performance, savings, labor reduction, regulatory compliance, availability, service coverage, or fitness for a particular facility. Final decisions should be based on current documentation and a site-specific evaluation.

Your Information and Communications

When you submit a form or contact us, you agree to provide information that is accurate, lawful, and reasonably necessary for your request. Do not submit confidential, regulated, or sensitive information unless we specifically request it through an appropriate channel.

You authorize us to respond using the contact information you provide. Operational, legal, security, and inquiry-related communications are not promotional messages.

Acceptable Use

• Do not use the Services in violation of law or these Terms.
• Do not interfere with the website, security controls, networks, forms, or infrastructure.
• Do not attempt unauthorized access to systems, accounts, data, or non-public areas.
• Do not submit false, misleading, infringing, unlawful, harmful, or malicious material.
• Do not upload malware or conduct unauthorized probing, scanning, scraping, load testing, or automated extraction.
• Do not impersonate another person or misrepresent your affiliation with a business or organization.
• Do not copy, republish, sell, or exploit substantial portions of the Services except as permitted by law or our written authorization.

Intellectual Property

The Services, including the East River Automation name, website software, interface, original copy, graphics, design, and compilations, are owned by East River Automation or its licensors and are protected by applicable intellectual-property laws.

Manufacturer names, product names, specifications, photographs, and trademarks belong to their respective owners. Their appearance does not transfer ownership or imply a relationship beyond what is expressly stated.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for their intended informational and business-inquiry purposes.

Third-Party Services and Links

The Services may rely on or link to third-party services, including Cloudflare security and hosting services, Cloudflare Turnstile, email or communication providers, and manufacturer resources. Third parties operate under their own terms and privacy policies.

We are not responsible for third-party content, availability, security, products, representations, or practices.

Privacy and Cookies

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. Our Cookie Policy explains the cookies, local storage, and similar technologies used by the website.

Essential technologies support delivery, security, demonstration-form verification, and saved privacy choices. Optional analytics, session-replay, and marketing technologies may be used only after the corresponding consent has been recorded.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, OR RELIABILITY.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WEBSITE CONTENT IS GENERAL INFORMATION AND IS NOT LEGAL, FINANCIAL, TAX, SAFETY, ENGINEERING, OR REGULATORY ADVICE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EAST RIVER AUTOMATION, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OPPORTUNITIES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE ONLINE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR (B) US $100.

Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

Indemnification

You will defend, indemnify, and hold harmless East River Automation, its affiliates, and their respective officers, directors, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of your misuse of the Services, violation of these Terms, violation of law, or violation of third-party rights.

Dispute Resolution; Arbitration; Class-Action Waiver

Before filing a claim, you agree to contact us at hello@eastriverautomation.com and attempt to resolve the dispute informally for at least 30 days.

Except for disputes that qualify for small-claims court, claims seeking only injunctive relief for alleged unlawful use of intellectual property, or claims that applicable law says cannot be arbitrated, disputes arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules. The Federal Arbitration Act governs this section.

Arbitration will be conducted by a single arbitrator with a seat in New York, New York, unless applicable law or the arbitration rules require otherwise. Relief may be awarded only on an individual basis.

You and East River Automation agree to bring claims only in an individual capacity and not as a plaintiff or class member in a class, collective, consolidated, private-attorney-general, or representative proceeding.

You may opt out of arbitration by sending written notice to East River Automation, 135 W 20th Street, New York, NY 10011, within 30 days after first accepting these Terms. Include your name, contact information, and a clear statement that you opt out of arbitration.

Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Except where arbitration applies, the state and federal courts located in New York County, New York will have exclusive jurisdiction, and you consent to personal jurisdiction there.

Changes and Miscellaneous

We may update these Terms by posting a revised version and changing the effective date. Your continued use after the effective date means you accept the revised Terms.

If a provision is held invalid or unenforceable, the remaining provisions remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a corporate transaction or by operation of law.

Contact

Questions about these Terms may be directed to hello@eastriverautomation.com or East River Automation, 135 W 20th Street, New York, NY 10011.